Articles - Hotel Management Job Description
Hotel Management Job Description, hotel management jobs, hotel jobs, management jobs in hotel and more. Career advice for jobsekeers who wants to work in hotels and for management roles
Hotel Management Job Description
If you can manage staff, and you want to get into the hospitality industry, this job could be ideal for you. A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, delivering a standard of service and presentation that meets guests' needs and expectations. Hotel managers in larger organisations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees.
Typical responsibilities include;
· recruiting, training and supervising staff
· managing budgets
· promoting and marketing the business
· ensuring compliance with health and safety legislation and licensing laws.
· planning and organising accommodation, catering and other hotel services
· setting and achieving sales and profit targets
· meeting and greeting customers
· dealing with customer complaints and comments
· ensuring events and conferences run smoothly
· supervising maintenance, supplies, renovations and furnishings
· dealing with contractors and suppliers
· ensuring security is effective
· carrying out inspections of property and services
Key skills for hotel managers
· excellent numerical skills
· good verbal and written communication skills.
· problem solving
· customer focus (friendly, calm and patient)
· confident and self motivated
· able to work independently
· personal integrity (honest and reliable)
· team work
· developing self and others
· decision making
The manager of a large hotel may have less contact with guests but will have regular meetings with heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.
Qualifications and training required
A hotel and catering management qualification combined with previous hotel, catering, retailing, waitressing or bar work experience is commonly required for entry into the profession. Graduates with non-relevant degrees must normally obtain a postgraduate diploma in hotel management or an extensive amount of experience.
Trainee and assistant hotel managers can earn around £19,000 a year. Managers of small hotels or deputy managers of larger ones can earn from £20,000 to around £35,000.
Senior or general managers can earn £60,000 or more.
Iqra Khan | Strike-Jobs Journalist | 06.01.2014
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