Complaints Handler

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Candidate Source
£160 Per Day
Newcastle upon Tyne
Job Type
Permanent/Full Time
Date Posted
5th June 2018

Job Description

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Complaints Handlers within the financial services industry for a multi-national client in Newcastle Upon Tyne. This role is working on a major project for a large UK client and offers excellent opportunities to progress within a growing project.

Candidates must be able to work Monday to Friday between the hours of 8am and 8 pm

As a Complaints Handler, you will:
  • Work closely with operations and support teams.
  • Identify solutions to remedy outstanding complaints.
  • Ensure all customers are treated fairly.
  • Handle customer enquiries in a professional manner and in line with company guidelines.
  • Work to KPI’s inline with company guidelines.
  • Attend regular meetings and communicate findings and feedback.
  • Work to industry standard guidelines (FSA / CCA / DPA).
  • Promote company visions and values.
  • Keep abreast of industry and legislative changes.
  • Update and capture relevant data to the CRM system.
  • Provide accurate advice and support to customers in a timely and professional manner.
  • Follow company processes and procedures relating to Data Protection.
  • Adhere to Financial Conduct Authority guidelines at all times.
To be a successful Complaints Handler you will have the following skills and experience:
  • Excellent communication skills, to include fluent English both written and verbal.
  • Previous customer complaints experience within a fast paced, high performance team.
  • Numerate, analytical with excellent IT systems orientation.
  • Strong ability with Word and Excel.
  • Excellent communication skills both written and verbal.
  • Excellent record keeping with accuracy and attention to detail paramount.
  • Good computer skills.
Please note Handlers must be able to travel to Newcastle upon Tyne for this role and be available for the duration of the project.

The Handler will also be required to complete a credit check and Criminal Records Bureau check for this project.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is ‘legitimate interest’, subject to your declared interest in a job.  Our privacy policy can be found on our website and we can be contacted to inform you of the third party’s details should you wish.  

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