Contact Centre / Customer Service Representatives

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The Smartlist
Customer Service
£18,000 Per Annum
Job Type
Permanent/Full Time
Date Posted
11th May 2018

Job Description

LOCATION: Colchester, Essex

JOB TITLE: Contact Centre/ Customer Service Representatives

SALARY: Circa £18,250 depending on experience plus achievable bonus

BENEFITS INCLUDE: 23 days holiday, plus UK bank holidays

• A range of flexible benefits including holiday buy
• Access to other benefits including health cash plan and childcare vouchers
• Shopping discount site
• Full training and support to advance through our agent development programme
• (For the part time applicants, training must be full time for the first 3 weeks and will fit around your hours thereafter)

WORKING HOURS: Full and Part time roles- shift rotation including weekends

THE COMPANY: Our client, based in Colchester, Essex is a fast growing insurance broker, working with a number of brands to provide insurance solutions. Industry leaders in telematics we pride ourselves on providing our customers with knowledgeable product information to ensure they get the insurance product to meet their needs 
They are currently recruiting at their Colchester office for full and part time customer service agents, so if you are passionate about going the extra mile to provide an outstanding customer experience then apply now. Training will be provided

Full and Part time opportunities are available as a Customer Service Agent based in our inbound contact centre. Evenings and weekend hours are required for the part time positions.

THE ROLE: Contact Centre/ Customer service agents, Colchester, Essex

• You will be answering calls from our Customers from initial enquiries about car insurance products to renewals to general questions.
• Dealing with different brands and a range of questions each call and customer is unique
• You will be trained across the whole insurance journey

Key experience essential for the role: Contact Centre/ Customer service agents, Colchester, Essex

• Will have customer service experience ( retail, sales, Call Centre, etc)
• Enjoy speaking to customers on the phone and achieve a positive outcome
• Be able to work in a busy fast paced environment.
• Happy to work to targets
• Comfortable using a PC

If yes, then please hit the “Apply Now” button

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