Customer Review Manager

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Candidate Source
Admin, Secretarial & PA
£40,000 to £60,000 Per Annum
Job Type
Permanent/Full Time
Date Posted
7th November 2017

Job Description

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering a fantastic opportunity to join a major UK insurance company as a Customer Review Manager in Cardiff.

As the Customer Review Manager, your duties will be to:
  • Lead the team that provides assurance to Senior Managers, CEO and our regulators that the client is delivering fair outcomes to its clients.
  • Be responsible for proposing areas that the outcome team would review throughout the year.
  • Liaise with key stakeholders to understand the issues that they are having and where they may need assurance on customer outcomes.
  • Liaise with the business to ensure that the processes they have are clients orientated through testing and that all risks are recorded in the customer outcome registers.
  • Review the Conduct Risk Management Information (CRMI) produced to form ideas on what areas to improve.
To be a successful Customer Review Manager you will have the following skills and experience:  
  • Able to build and maintain effective relationships with stakeholders, with the ability to deliver both challenging and positive messages. 
  • Experience of managing and coaching teams that are researching, delivering findings; and producing reports that ensure clients are being provided with fair outcomes.
  • Able and willing to share knowledge and experience with team members to help and develop others.
  • Experience of identification of risks / issues / weaknesses in controls and procedures and analysis of these findings with regards to fair outcomes for clients and managing teams that do this.
In return, the Manager will receive a salary of £40,000 - £60,000 per annum plus benefits. The first stage of the application process is to apply online. Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.

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