Customer Service Advisor

View more Jobs by
CMD Recruitment
Customer Service
£16,000 Per Annum
Job Type
Permanent/Full Time
Date Posted
12th June 2018

Job Description

Customer Service Advisor
£16,000 per annum + great benefits
Frome, Somerset
5 Month Fixed Term Contract

Do you have previous customer service experience? Are you seeking a new and exciting customer service role with a prestigious company in Frome? If the answer is YES, then apply today!

Due to continued growth, my client is seeking a Customer Service Advisor to join their team on a 5 month fixed term contract to join their growing and busy team in Frome. You will be responsible for providing customers with a second to none customer experience, ensuring their requests are processed and queries resolved quickly and efficiently.

  • Be the first point of contact for all incoming calls
  • Managing customer expectations
  • Respond to emails
  • Updating customers on their order statues, general enquiries and feedback
  • Process order transaction and customer returns efficiently
  • Maintain clear and detailed notes
  • Communication with carriers
  • Liaise with other departments
Person Specification:
  • Previous customer service experience
  • Strong verbal and written communication skills
  • Able to prioritise workloads
  • Be proactive and use your own initiative
  • Computer literate
  • Professional and personable telephone manner
Hours of work will be Monday to Friday with shifts between 8am – 6pm.
This is a 5 month contract starting in September, therefore candidates must be able to commit and be available to start shortly.

Due to the clients location, having your own transport is essential.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

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