STRIKE JOBS NEW DIRECT STRIKEJOBS INDEED
Customer Service Representative
£16,000 Per Annum
Monthly bonus £100 - £1000
14th February 2018
Job DescriptionA growing research and development tax specialist based in Salford is looking for a Customer Service Representative to join their team. The office is located just outside of the city centre within a fantastic business centre with easy access to the train station and bus routes.
They have developed a unique and highly efficient method, which streamlines the process, ensuring their clients receive a maximised rebate, whilst taking as little valuable time away from their businesses.
Quality assurance is a key goal, they pride themselves on delivering an outstanding service to both clients and partners, in return the company offer a fantastic range of benefits including, full training and support, great sales incentives, monthly company nights out and an early finish on a Friday!
As a Customer Service Representative, your main duties will include:
- Calling/emailing clients to obtain information and rebook appointments.
- Liaising with the sales office.
- Chasing up on information missed from telesales calls.
- Updating information on the internal system.
- Resolving client issues.
To be a successful Customer Service Representative, you will have the following skills and experiences:
- Very professional with previous experience in telesales or telephone customer service with previous experience in making a high volume of outbound calls.
- Excellent communication skills both written and verbal (communicating effectively with clients is a major part of the job).
- The ability to work well under pressure, multi-tasking and prioritising workloads.
- Must have a positive attitude with excellent interpersonal and communication skills to influence and drive change.
- To be highly proactive in the approach to new work opportunities.
- The ability to identify and assess clients’ needs to achieve satisfaction as well as resolving challenging situations.
- Previous experience working with CRM systems and an interest in finance or technology would be beneficial.
In return, a Customer Representative will receive a salary of £16,000 Per Annum plus a monthly bonus of up to £1000!
To apply for this role as Representative, please click apply online and upload an updated copy of your CV.
The first stage of the application process is to apply online.