Export Customer Services Advisor (German) - Exeter

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Additional Resources Limited
Reference
MFL/D/035323
Sector
Customer Service
Salary
Negotiable
Location
Exeter
Job Type
Permanent/Full Time
Date Posted
17th July 2017

Job Description

Export Customer Services Advisor (German) - Exeter

Salary: DOE

Key words: Export Customer Service Advisor, Export Advisor, Customer Service, Customer Advisor, Advisor Service, Export Advisor, Sales Executive, Account Manager, Telesales, Manufacturing, Distribution, German,

The company
Our client is a leading manufacturer and distributor in the South West, employing staff totalling approximately 200 with a proven continuing record of growth and is now looking to appoint an Export CSA, speaking German and ideally French and/or Dutch.
Their products are available in over 60 countries and over 2000 quality retail shops worldwide.

The Role
The role is part of the Export Customer Services Team, responsible for processing orders via telephone / fax / e-mail and dealing with customer queries resulting from orders and collecting documentary requirements for the Export market.

The key responsibilities are:
Receiving and transferring telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.
Processing orders received via telephone, fax and email onto the Sage telesales system, ensuring the customer details and ordered products are accurately entered and acknowledgements of orders are sent to customers.
Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the SalesLogix system.

Our client offers a competitive salary and benefits including a contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover. In addition there is structured training and the potential for career progression within their rapidly growing dynamic company.

Requirements
Be able to speak fluent English, German and if possible French. An additional language would be an advantage (preferably Dutch), whereas German and English are a must.
Be proficient in formal writing skills in English and German.
Possess excellent communication skills with a confident, pleasant telephone manner.
Have a knowledge/understanding of export documentation (desirable).
Have accurate keyboard skills and experience of data entry.
Have proven customer service / sales order processing experience.
Be IT literate with good MS Office skills; training will be given as necessary.
Be educated to a good standard - A' levels or equivalent. Basic mathematical ability essential.
Be able to distinguish colour ranges.

Key Skills
Be able to speak fluent English, German and if possible French. An additional language would be an advantage (preferably Dutch), whereas French and English are a must.
Be proficient in formal writing skills in English and German.
Possess excellent communication skills with a confident, pleasant telephone manner.

Key words: Export Customer Service Advisor, Export Advisor, Customer Service, Customer Advisor, Advisor Service, Export Advisor, Sales Executive, Account Manager, Telesales, Manufacturing, Distribution, German

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies - Employment Businesses Regulations 2003.

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