Graduate Complaints Handler

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Reference
3011CH1641
Sector
Customer Service
Salary
£22,000 Per Annum
Location
Liverpool
Job Type
Permanent/Full Time
Date Posted
30th November 2017

Job Description

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services industry for a multi-national client on the Chester Business Park. This role is working on a major project for a large UK bank and offers excellent opportunities to progress within a growing project.

Candidates must be able to work an evening shift from 3pm-10.45pm Monday to Friday.

As a Graduate Complaints Handler, you will:
  • Check and complete complaint cases using available evidence and date.
  • Update and capture relevant data to the CRM system.
  • Provide accurate advice and support to customers in a timely and professional manner.
  • Follow company processes and procedures relating to Data Protection.
  • Adhere to Financial Conduct Authority guidelines at all times.
 To be a successful Graduate Complaints Handler you will have the following skills and experience: 
  • Excellent communication skills, to include fluent English both written and verbal.
  • Numerate, analytical with excellent IT systems orientation.
  • Strong ability with Word and Excel.
  • Extremely professional, well-presented and motivated with a strong work ethic.
  • Flexible and dedicated with the desire to succeed at all costs.
  • This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some administration experience but is looking for a new career.
  • Must be able to travel to Chester for this role and be able to work 3pm-10.45pm Monday to Friday.
  • Required to complete a Criminal Records Bureau check for this project.
  • Required to undertake a full credit check report.
 In return, Graduate Complaints Handler will receive a salary of £90 per day (circa £21,500 per annum) on a 12 month contract.

The first stage of the application process is to apply online.

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