Senior Customer Service Advisor

View more Jobs by
CMD Recruitment
Reference
HC6383
Sector
Customer Service
Salary
£17,000 Per Annum
Location
Frome
Job Type
Permanent/Full Time
Date Posted
11th June 2018

Job Description

Senior Customer Service Advisor
£17,000 per annum + great benefits
Frome, Somerset
Permanent

Are you an experienced Customer Service Advisor? Are you looking to step-up into a more senior role where you can train/coach a new team members? If the answer is YES, then this could be the opportunity you have been looking for!

My client is currently seeking an experienced Senior Customer Service Advisor to join their growing and busy team in Frome in Frome. You will be responsible for supporting the delivery of training, coaching and supporting new team members and providing performance feedback to the Customer Care Team Manager.

Duties:
  • Provide an excellent customer service to new/existing customers
  • Engage with customers to maximise sales
  • Aim to resolve queries quickly
  • Maintain comprehensive knowledge of the products
  • Contribute to induction training for new starters and be a point of contact
  • Handle customer escalations
  • Carry out peer to peer monitoring
  • Take ownership of own performance progress
  • Gather customer feedback
  • Liaise with other departments
Person Specification:
  • Previous customer service experience is essential
  • Excellent verbal and written communication skills
  • Computer literate
  • Able to be proactive and use your own initiative
  • Good organisation skills and able to prioritise workloads
  • Professional and personable telephone manner
Hours of work will be Monday to Friday with shifts between 8am – 6pm.

Due to the clients location, having your own transport is essential.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

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