Technical Support - Vehicle Diagnostics

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Glen Callum Associates
Reference
2738JC
Sector
Motoring & Automotive
Salary
£26,500 to £27,000 Per Annum
Benefits
Bonus + Benefits
Location
Banbury
Job Type
Date Posted
10th January 2018

Job Description

Technical Support - Vehicle Diagnostics – Garage Equipment

An experienced Vehicle Technician with lots of hands on diagnostic / garage equipment experience is required to join the support team of a leading manufacturer of automotive products

This is an exciting opportunity for an Automotive Technician / Mechanic / Auto-Electrician to join a global automotive supplier as a Garage Equipment Advisor.

Office based: Commutable from Banbury, Daventry, Leamington Spa, Northampton, Buckingham, Chipping Warden, Chipping Norton, Stratford-Upon-Avon, Rugby

Basic up to £27k + Company Bonus (Up to 7.5%) + Excellent Pension

Our client is a major supplier of automotive products to both OE and aftermarket sectors. They hold a major market leading presence whilst adopting an innovative approach to new product development.

To continue with their success, they have an exciting opportunity for a Technical Support Consultant to manage and provide service support / technical support to garage equipment and vehicle diagnosticcustomers.

The Role

This role involves dealing with customer callsproviding online and telephone assistance, resolving queries and processing sales orders. Working as part of a small, highly focussed team, providing an excellent level of service to customers – both internally and externally – you will act as first point of contact for customers, maintaining the highest standard of service at all times.

Key aspects of the role are as follows:

  • Co-ordinate customer enquiries from initial contact through to completion, ensuring that customers are kept fully informed at all stages.
  • Liaise with customers and colleagues directly via phone and email.
  • Enter sales orders, and document all transactions in the database.
  • Seek technical support from Master Technicians in Europe and escalate problems as appropriate.
  • Provide support to the external sales team, and to other technical support colleagues.
  • Present a professional attitude, ensure that the company is promoted as a professional supplier who are easy to do business with.
  • Adhere to Quality Standards and procedures.

The Candidate

The successful candidate will ideally have experience in, or be able to demonstrate the following attributes / skills:

  • A strong working knowledge of vehicle diagnostics and garage equipment.
  • Experience as a time served mechanic / vehicle technician / auto-electrician.
  • Have completed an apprenticeship, or hold an automotive engineering qualification or degree.
  • A driven and commercial mindset and approach.
  • Excellent technical and analytical problem solving ability with close attention to detail.
  • The ability to build close working relationships with all internal departments to improve products, services, and reduce cost.
  • Strong communication skills, both verbal and written, are a must for this role
  • Excellent IT skills including knowledge of Word, Excel, Outlook.
  • Knowledge of SAP and CRM is desirable although not essential.

This role would suit an Automotive Technician / Mechanic / Auto-Electrician looking for the next step in their career.

Apply in Confidence

To apply for the Garage Equipment / Diagnostic Technical Advisor job please forward your CV to Julian Curtis, Senior Recruiter at Glen Callum Associates Ltd or call Julian directly for a further chat on the job.

Julian will deal with your application in strict confidence.  If your application is successful, you will be contacted directly by Julian who will talk you through in detail the full company role and specifics.

Don’t delay, we’re hiring now, apply today!

JOB REF 2738JC

 

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